IQ.Web FAQs

Q: Is there any way to get a password, login ID or people ID over the phone or e-mail?
A: Unfortunately, due to security concerns, we will not release such information without a proper request.  We need to verify your identity in order to ensure that we are protecting your privacy.
   
Q: What do I do if I forget my IQ.Web password?
A: The first step would be to try the Request Password Assistance page. 
  • At the login screen, click on the "Request Password Assistance" link.
  •  Enter you login ID and select to receive either you password hint, or a temporary password.  The hint or password will be sent to the e-mail address you supplied when you created your account
  • Once you receive your hint or password, try logging in again.

If you can't remember your IQ.Web login ID, please see the next question.

   
Q: What do I do if I forget my IQ.Web login ID?
A: In order to receive your IQ.Web login ID, you must file an IQ.Web Problem Form.
  • Print the form from our web page (follow the link above)
  • Fill out the form and return to the Office of the Registrar (for security reasons, the Office of the Registrar cannot accept faxed copies of the problem form.  We must receive the original form in our office)
  • Once the problem has been fixed, you will receive a letter or email from our office with your login ID and a temporary password.
   
Q: What does it mean when it says my account is locked?
A: An account gets locked when too many attempts are made to login with an incorrect password.  If your account is locked, you must file an IQ.Web Problem Form.
  • Print the form from our web page (follow the link above)
  • Fill out the form and return to the Office of the Registrar
  • Once the problem has been fixed, you will be notified via U.S.Mail (sent to your home address on record) or an email that your account is unlocked and you will receive a temporary password.
   
Q: Why does it say I must verify my last name, people ID, or birthdate with my records when I create my account?
A: When this error message is received, it means that some piece of information is not matching between what you entered on the form and what is in the system.  Here are some common reasons:
  • Using your social security number as the people ID number
  • Your birthdate is incorrect (or blank) in the system (you must contact the Office of the Registrar by sending a letter with your name, social security number, and correct date of birth.
  • You are not using the mm/dd/yyyy format when entering the birthdate.
   
Q: What is my people (student) ID number?
A: It is the nine digit number assigned to you by the University.  If you have a student ID card, it is the nine digit number which begins with four zeroes printed on the card.  IT IS NOT YOUR SOCIAL SECURITY NUMBER!
   
Q: I asked the system to e-mail me a password hint or new account password.  I never recieved the e-mail.  What is wrong?
A: Some users may experience this problem due to the spam blocking feature of their internet service.  The system notifications appear to be unsolicited e-mail.  Check the bulk mail (or similar) folders for these notifications.
   
Q: I asked the system for a new account password but my account is still locked.  What do I do?
A: Unfortunately, requesting a new account password does not unlock an account.  You will have to submit an IQ.Web Problem Form.  Please see the above question.

 

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