Our Missions
Our mission is to support the university's mission and Mercy core values by providing excellent customer service to students, faculty, staff, and the general public. Above all, we're here to maintain the integrity of every student's academic record — accurately, securely, and with the kind of responsiveness that respects your time.
What We Handle
- Academic Records — Enrollment verification, name and address changes, transfer credit
- FERPA & Student Records Privacy — Your rights under federal law
- Grading System & Grade Appeals — How grades work, GPA calculation, and how to appeal a grade
- Graduation Requirements & Honors — Applying to graduate, degree requirements, and academic honors
- Important Dates — Add/drop, withdrawal, and grading deadlines
- Progress Charts — Track your degree progress
- Registration — How to register, add or drop a course, and where classes are held
- Request a Transcript — Official transcript pricing and ordering
- Resources & Forms — Self-Service guides and every registrar form in one place
- Withdrawal & Leave of Absence — Withdrawing from a course or the university, and taking an official leave
