Services & Support FAQ
This page was last updated on May 19, 2020.
Classes & Experiential Learning
Georgian Court University’s goal is to maintain academic continuity. After much reflection and discussion, we determined that virtual instruction will continue for the rest of the Spring 2020 semester and the Summer 1 session. Face-to-face classes on campus will not resume until further notice. To facilitate planning by students and faculty, this policy applies to undergraduate and graduate courses held at all locations, not just those based at the Lakewood campus.
Students should have received communications from their professors. Students should check their e-mail and/or Blackboard often for the most up-to-date information on each of their classes.
Many administrative offices are open to assist and answer any questions, but may be operating with reduced staff. Please review the frequently asked questions for information on specific offices/services and call ahead or e-mail before making a trip to campus.
As of now, GCU is not planning to change the academic calendar.
Due to the disruptions, stresses, and upheaval that the Covid-19 pandemic has caused, Georgian Court University is implementing a ONE-TIME pass/fail option for undergraduate and graduate courses. This option applies only to Spring 2020 main (15-week) semester and second 7.5-week session courses. The undergraduate policy and form and graduate policy and form are available now. Completed forms should be e-mailed to ude.naigroeg@liafssap.
Students should read the entire policy carefully before deciding whether or not to select the pass/fail option for a course and should note that there are many reasons why selecting a pass/fail option may not be a good choice. In addition, some courses may not be taken pass/fail. Students are advised to speak to their advisors and professors before selecting the pass/fail option. Also, please note that there are deadlines for submitting the form, with the earliest deadline being April 29 for some courses. Late submissions cannot be accepted.
Clinicals, student teaching, service learning, internships, and other experiential learning will continue as prescribed by the host location. Should your experience be interrupted, contact the faculty member in charge of the experience.
School of Education clinical interns and students engaged in school internships should communicate with their university supervisor and host site representative regarding their placement.
The Sister Mary Joseph Cunningham Library is closed until GCU returns to normal operating status. However, reference librarians are available for help Monday through Friday from 9:00 a.m. to 5:00 p.m. E-mail ude.naigroeg@ecnerefer for help with your research. Check your GCU e-mail for a weekly newsletter featuring helpful resources and tips from the SMJC Library.
In addition, the library’s online databases are always available, as are a wide selection of e-books and subject research guides. If you need an article from another library, borrowing services are still available.
The University Bookstore is operating with reduced hours and is open Monday, Wednesday, and Friday from 10:00 a.m. to 2:00 p.m. In addition, the bookstore has has extended free ground shipping on all online orders to meet your needs.
The University Bookstore is offering a variety of options for returning or selling books when you have finished with them, even if you are unable to come to campus. This FAQs document from the bookstore explains the available options, from prepaid shipping labels to in-person returns.
Out of an abundance of caution for the safety of our students, employees, and visitors, the liturgies scheduled for the Dorothy Marron University Community Chapel have been canceled until further notice. This includes the Sunday 5:00 p.m. Mass as well as daily Masses and Communion services.
The Bishop has also canceled all public Masses through April 3 for the Diocese of Trenton and granted a DISPENSATION from the OBLIGATION to attend weekend/Sunday Mass to all the Catholic faithful until further notice.
The Office of Campus Ministry will continue to provide for the spiritual needs of the GCU community. Please call or e-mail Jeff Schaffer, director of campus ministry, with any needs for assistance. Mr. Schaffer will also be available in the Office of Campus Ministry in Mercy Hall on Mondays and Wednesdays from 9:00 a.m. to 4:30 p.m. Please watch for e-mails from the Office of Campus Ministry to help our community stay spiritually grounded in these challenging times.
Academic Support & Tutoring
Office of Student Success
While the transition from face-to-face to online instruction may be easy for some, it may prove challenging for others. In addition to maintaining good communication with your professors to resolve any issues that may arise, please contact us to help you be successful in your classes and help you finish the semester strong.
The Office of Student Success is open for virtual meetings. E-mail us, and a success specialist will schedule a convenient time to meet with you via phone or WebEx. If you have a previously scheduled meeting, specialists will e-mail you to provide instructions on holding these sessions remotely.
Academic Development & Support Center (ADSC)
ADSC is available to continue assisting you for programs and services.
- TLC and PACT Program Participants: Please reach out to your specialist via the peer tutoring scheduler. You can create an account, or if you already have one, log in and select ADSC Emergency Services. You can make an appointment to meet virtually with your specialist or the director. You will be able to utilize a white board, audio, chat, etc. to continue your sessions. You may e-mail your specialists directly for assistance.
- Disability Services and Testing: GCU is committed to supporting your accommodation needs. Director Luana Fahr, who can be reached at ude.naigroeg@rhafl, will work with you to meet your needs. Please visit Disability Services to see updated information on disability services and accommodations during COVID-19.
- Peer Tutoring: All Georgian Court peer tutoring services are now available online. Please use the website to schedule appointments with peer tutors. Create an account, or if you already have one, log in and select ADSC Spring 2020. Select “limit to” and choose your course, then select a tutor and a time. The online format allows for face-to-face video conferencing, document sharing, screen sharing, and live chats. These services are FREE to all Georgian Court students and can ease and enhance your learning experiences during these challenging times. If you have any issues, questions, or concerns, e-mail Kelly Faxon.
The Math Lounge will be operating for virtual tutoring during regular hours. Visit the scheduler at https://georgian.mywconline.com/ to make an appointment for an online one-on-one session with your usual tutor.
When you click on your appointment for your scheduled time, you will have to click “START OR JOIN ONLINE CONVERSATION.”
Thank you for your patience and feel free to e-mail Robert Devlin, director of the Math Lab, with any questions.
TRIO-Student Support Services is available to support you and your needs during this time. Office hours will be Monday through Friday from 9:00 a.m. to 5:00 p.m. until further notice. You are encouraged to make ONLINE tutoring appointments at https://georgian.mywconline.com.
Out of an abundance of caution and for the safety of all students and staff, we ask that in-person appointments be reserved for critical matters only. If you require an in-person meeting and/or you have extenuating circumstances that cause you to need a meeting or tutoring session after office hours, contact your academic specialist immediately via e-mail. An in-person meeting requires 24-hours notice.
If you have additional questions or concerns, please e-mail the TRIO-SSS staff or call 732-987-2610.
- Online tutoring, which consists of web cam, digital white board, chat box, and audio. This method works well if you have a good Internet connection and enter the online module on a computer rather than on a cell phone. Make sure you turn off any pop-up blockers!
- E-tutoring, which consists of comments sent to students asynchronously. You can upload copies of your draft to the Writing Center’s scheduler, and tutors will return feedback via e-mail. The Writing Center intends to keep turnaround time to 24 hours or less. This method will be convenient if you need to share technology with family members while home.
Thank you for your patience as we continue to adapt to these new challenges. If you have additional questions, please e-mail the Writing Center.
The Office of Career Services is maintaining full services remotely. Students can schedule appointments and access job postings through GCU CareerLink. Please e-mail Career Services if you have any trouble accessing/activating your account.
Additionally, the Career Services Blackboard Organization site contains career decision-making, job hunting, and résumé writing information in its Career Guidance section. Simply enroll in the organization to access this information. Finally, the Office of Career Services is now offering Big Interview, an online mock interview system for students to practice their interviewing skills.
Counseling & Health
The Counseling Center is operating virtually. E-mail ude.naigroeg@gnilesnuoc or call 732-987-2680 and leave a message indicating you’d like to set up an appointment for a phone screening; voice messages are picked up hourly. Sessions are being conducted by phone only. If you are not physically in New Jersey, you may or may not be able to be involved in ongoing phone sessions, due to interstate licensure issues. If you are outside of New Jersey, the Counseling Center will try to refer you to a provider in your home areas.
The Office of Health Services is open on a limited schedule. E-mails and phone messages are picked up hourly. If you are a resident student remaining on campus, call 732-987-2756 to set up an appointment before going to the Health Center. If you are not on campus and are experiencing symptoms like fever, cough, tiredness, shortness of breath, call your primary medical provider FIRST to discuss symptoms and come up with the best treatment plan. If you do not have a primary medical provider, you can call a local walk-in clinic. Health forms, including immunization records for incoming students, can be scanned and e-mailed to ude.naigroeg@secivreshtlaeh.
Raymond Hall will serve breakfast from 9:00 to 11:00 a.m., lunch from 12:00 to 3:00 p.m., dinner from 4:30 to 8:00 p.m., and late night from 8:00 to 11:00 p.m., Monday through Friday. Raymond Hall will be open for weekend hours on Saturdays and Sundays, serving brunch from 10:00 a.m. to 2:00 p.m. and dinner from 4:00 to 6:30 p.m. Raymond Hall will also be open for late night from 8:00 to 11:00 p.m. on Saturdays.
To ensure everyone’s safety, everyone should use the hand sanitizer on the way into the dining hall.
All self-service is suspended. All customers will be served by associates, including prepackaged items and bottled beverages. All associates wear gloves while serving and wash their hands hourly and every time they change gloves. Dining Services is continually cleaning and sanitizing all stations, tables, chairs, and door handles.
Half of the chairs have been removed to ensure social distancing practices can be maintained.
Due to the reduced number of students and staff on campus, the Court Café will remain closed until GCU returns to normal operating status.
The executive order allows us to conduct educational business, including move-out operations. GCU will minimize the number of people moving out at any one time, based on scheduled appointments, while promoting social distancing and cleaning and sanitizing all areas. If you have questions, please contact the Office of Residence Life at ude.naigroeg@efilser or 732-987-2533.
Information on reimbursements, student credits, or other options will be forthcoming at a later date.
The 2020 Commencement Ceremony is postponed. We know we will not be able to have a live commencement on May 20, and at this point, it is not clear when large gatherings will be allowed. What we will do is have a virtual celebration on May 20 for all people who had been approved to participate in the May ceremony. That will allow the participants to be recognized for their academic achievements and conferment of their degrees at the usual time.
That will be followed up with a live Commencement ceremony on campus in the fall, most likely on an October weekend. A Commencement planning committee, which will include student representatives, will work on the details of the live event.
Students who would have been participating in the May Commencement ceremony are encouraged to participate in the virtual celebration by submitting photographs to share. Caps, gowns, and tassels will be mailed but may not be available before our virtual celebration. Please watch the GCU website and your GCU e-mail for details on how to participate and note deadlines. We don’t want anyone to miss out.