Services & Support FAQ
This page was last updated on January 25, 2021.
SPRING 2021 Contact Info
Many offices have temporarily changed their office hours and may be available either in person or remotely. This Spring 2021 Contact Information document provides current information on how to reach offices in the Division of Academic and Student Affairs.
Android users can click phone numbers directly to dial; Iphone/iOS users will need to click and hold to dial.
Open Air Office Drop-in Hours are also being offered in January, February, and March by many of these offices. Check this schedule for those dates and times.
Classes & Experiential Learning
GCU will begin all classes for the Spring 2021 semester online, virtually, or in the HyFlex format. All students will have the option to attend ANY class online or from a virtual environment.
All students will find their course information in Blackboard. Log in with GCU credentials (e-mail prefix and e-mail password) using https://georgian.edu/blackboard.
Follow the instructor’s instructions as found in the Blackboard course shell. Some virtual classes will move to Zoom linked from Blackboard. Some may stay in Collaborate.
- Online courses: No specific meeting times. A calendar of instruction and assignments will be in the course shell in Blackboard. Contact instructor by e-mail.
- Hybrid courses: May have some virtual meetings using Zoom (linked from Blackboard) or Blackboard Collaborate for the class meetings on the days and times listed on the course schedule. Check expectations in the course shell in Blackboard. Contact instructor by e-mail.
- Face-to-face courses: Will have in-person meetings on days and times listed in Blackboard. Be prepared to interact with faculty and classmates during scheduled time. Contact instructor by e-mail for any conflicts or questions.
- Virtual courses: Will have virtual meetings using Zoom (linked from Blackboard) or Blackboard Collaborate for the class meetings on the days and times listed on the course schedule. Check expectations in the course shell in Blackboard. Contact instructor by e-mail.
- Some classes may start fully virtually and move to in-person with one week’s notice. You will be notified by your school, department, or instructor if you are required to attend class on campus.
Many administrative offices are open to assist and answer any questions, but may be operating with reduced staff. Please review the frequently asked questions for information on specific offices/services and call ahead or e-mail before making a trip to campus. See also this Spring 2021 Contact Information document (Android users can click phone numbers directly to dial; Iphone/iOS users will need to click and hold to dial).
Our comprehensive reopening plan (on file with the State of New Jersey) revolves around three areas: academic readiness, campus operations, and administrative operations. We kept the GCU mission in mind at all times, and balanced it with available data along with local, state, and federal public health orders and guidance.
The GCU approach to reopening focuses on meeting student and faculty needs inside and outside of the classroom and doing what is necessary to make the most of the student experience, student services, and general campus operations. Across all offices and departments, we are creating processes and procedures necessary for a safe return to campus.
The highlights of our plan are shared at Reopen 2020. Along with the comprehensive plan, these are living documents that will be updated as needed.
Clinicals, student teaching, service learning, internships, and other experiential learning will continue as prescribed by the host location. Should your experience be interrupted, contact the faculty member in charge of the experience.
School of Education clinical interns and students engaged in school internships should communicate with their university supervisor and host site representative regarding their placement.
The university offering a variety of virtual, live, and alternative options for students to meet the experiential learning requirement. First, visit your academic advisor to identify the best opportunity for you. For more information regarding internships, contact your departmental internship coordinator and/or Career Services. For information on service learning or faculty-led research, contact the faculty member you wish to work with or the director of the general education program. For information regarding study/internship/service abroad, contact the director of global education programs.
The Sister Mary Joseph Cunningham Library is open in a limited capacity by appointment. You must schedule your appointment at https://georgian.as.me/LIBRARY in advance. Curbside services for checking in/out materials continue. Please note that the stacks will be closed to users, and study spaces will be limited to one person per table and one person per room.
Reference librarians are available for help Monday through Thursday from 8:00 a.m. to 8:00 p.m. and on Friday and Saturday from 10:00 a.m. to 6:00 p.m. E-mail ude.naigroeg@ecnerefer for help with your research.
See also this Spring 2021 Contact Information document (Android users can click phone numbers directly to dial; Iphone/iOS users will need to click and hold to dial).
Check your GCU e-mail for a weekly newsletter featuring helpful resources and tips from the SMJC Library. In addition, the library’s online databases are always available, as are a wide selection of e-books and subject research guides. If you need an article from another library, borrowing services are still available.
The University Bookstore is open. Please note the following hours of operation:
Week of January 25–29:
Monday through Friday, 9:00 a.m.–5:00 p.m.
Beginning February 1:
Monday through Thursday, 10:00 a.m.–4:00 p.m.; Friday, 10:00 a.m.–1:00 p.m.
The bookstore will offer curbside pickup again for anyone who wants to pick up their items without coming into the store.
The University Bookstore is offering a variety of options for returning or selling books when you have finished with them, even if you are unable to come to campus. This FAQs document from the bookstore explains the available options, from prepaid shipping labels to in-person returns.
Sunday Masses are held at 5:00 p.m. in the Dorothy Marron University Chapel. Communion Services are held Monday through Thursday at 8:45 a.m. in the St. Stephen’s Chapel in the Mansion. All liturgies will follow applicable guidelines set by the Diocese of Trenton. Social distancing and face coverings are required. For communion, consecrated hosts will be offered only in the hand.
The Office of Campus Ministry continues to provide for the spiritual needs of the GCU community. Please e-mail Jeff Schaffer, director of campus ministry, for more information.
Yes, the food pantry in Mercy Hall continues to accept donations to meet the needs of our students. To set up a drop-off time or to learn what items are needed most, please contact Jeff Schaffer, director of campus ministry.
If you are a student in need of assistance, please complete the Student Food Pantry Order Form.
Academic Support & Tutoring
Office of Student Success
While the transition from face-to-face to online instruction may be easy for some, it may prove challenging for others. In addition to maintaining good communication with your professors to resolve any issues that may arise, please contact us to help you be successful in your classes and help you finish the semester strong.
The Office of Student Success is open for virtual meetings. E-mail us, and a success specialist will schedule a convenient time to meet with you via phone or WebEx. If you have a previously scheduled meeting, specialists will e-mail you to provide instructions on holding these sessions remotely.
Academic Development & Support Center (ADSC)
ADSC is available to continue assisting you for programs and services.
- TLC and PACT Program Participants: Please reach out to your specialist via the peer tutoring scheduler. You can create an account, or if you already have one, log in and select ADSC Virtual Services. You can make an appointment to meet virtually with your specialist or the director. You will be able to utilize a white board, audio, chat, etc. to continue your sessions. You may e-mail your specialists directly for assistance.
- Disability Services and Testing: GCU is committed to supporting your accommodation needs. Director Luana Fahr, who can be reached at ude.naigroeg@rhafl, will work with you to meet your needs. Please visit Disability Services to see updated information on disability services and accommodations during COVID-19.
- Peer Tutoring: All Georgian Court peer tutoring services are now available online. Please use the website to schedule appointments with peer tutors. Create an account, or if you already have one, log in and select ADSC Spring 2021. Select “limit to” and choose your course, then select a tutor and a time. The online format allows for face-to-face video conferencing, document sharing, screen sharing, and live chats. These services are FREE to all Georgian Court students and can ease and enhance your learning experiences during these challenging times. If you have any issues, questions, or concerns, e-mail Kelly Faxon.
The Math Lounge will be operating for virtual tutoring during regular hours. Visit the scheduler at https://georgian.mywconline.com/ to make an appointment for an online one-on-one session with your usual tutor.
When you click on your appointment for your scheduled time, you will have to click “START OR JOIN ONLINE CONVERSATION.”
Thank you for your patience and feel free to e-mail Robert Devlin, director of the Math Lab, with any questions.
TRIO-Student Support Services is available to support you and your needs during this time. Office hours will be Monday through Friday from 9:00 a.m. to 5:00 p.m. until further notice. You are encouraged to make ONLINE tutoring appointments at https://georgian.mywconline.com.
Out of an abundance of caution and for the safety of all students and staff, we ask that in-person appointments be reserved for critical matters only. If you require an in-person meeting and/or you have extenuating circumstances that cause you to need a meeting or tutoring session after office hours, contact your academic specialist immediately via e-mail. An in-person meeting requires 24-hours notice.
If you have additional questions or concerns, please e-mail the TRIO-SSS staff or call 732-987-2610.
- Web cam tutoring, which consists of video or audio conferencing, digital white board, and chat box. This method works well if you have a good Internet connection and enter the online module on a computer rather than on a cell phone. Make sure you turn off any pop-up blockers!
- E-mail tutoring, which consists of comments sent to students asynchronously. You can upload copies of your draft to the Writing Center’s scheduler, and tutors will return feedback via e-mail. The Writing Center intends to keep turnaround time to 24 hours or less. This method will be convenient if you need to share technology with family members while home or are otherwise unavailable for web cam tutoring.
Thank you for your patience as we continue to adapt to these new challenges. If you have additional questions, please e-mail the Writing Center.
See also this Spring 2021 Contact Information document for information on contacting the above offices (Android users can click phone numbers directly to dial; Iphone/iOS users will need to click and hold to dial).
Open Air Office Drop-in Hours are also being offered in January, February, and March by many of these offices. Check this schedule for those dates and times.
The Office of Career Services is maintaining full services remotely. Students can schedule appointments and access job postings through GCU CareerLink. Please e-mail Career Services if you have any trouble accessing/activating your account.
Additionally, the Career Services Blackboard Organization site contains career decision-making, job hunting, and résumé writing information in its Career Guidance section. Simply enroll in the organization to access this information. Finally, the Office of Career Services is now offering Big Interview, an online mock interview system for students to practice their interviewing skills.
See also this Spring 2021 Contact Information document for specific hours and contacts (Android users can click phone numbers directly to dial; Iphone/iOS users will need to click and hold to dial).
Open Air Office Drop-in Hours are also being offered in January, February, and March. Check this schedule for those dates and times.
Counseling & Health
The Counseling Center is operating virtually. E-mail ude.naigroeg@gnilesnuoc or call 732-987-2680 and leave a message indicating you’d like to set up an appointment for a phone screening; voice messages are picked up hourly. Sessions are being conducted virtually. If you are not physically in New Jersey, you may or may not be able to be involved in ongoing virtual therapy sessions, due to interstate licensure issues. If you are outside of New Jersey, the Counseling Center will try to refer you to a provider in your home areas.
The Office of Health Services is open on a limited schedule. E-mails and phone messages are picked up hourly. If you are a resident student remaining on campus, call 732-987-2756 to set up an appointment before going to the Health Center. If you are not on campus and are experiencing symptoms like fever, cough, tiredness, shortness of breath, call your primary medical provider FIRST to discuss symptoms and come up with the best treatment plan. If you do not have a primary medical provider, you can call a local walk-in clinic. Health forms, including immunization records for incoming students, can be scanned and e-mailed to ude.naigroeg@secivreshtlaeh.
Both Raymond Hall and the Café at GCU are open for dining.
The Raymond Hall Dining Hall is open Monday through Friday from 7:30 a.m. to 10:00 a.m. for breakfast, from 11:30 a.m. to 1:00 p.m. for lunch, and from 6:00 to 8:00 p.m. for dinner. On Saturdays and Sundays, Raymond Hall will be open from 10:00 a.m. to 8:00 p.m. Limited indoor dining is available.
The Café at GCU is open Monday through Friday from 11:00 a.m. to 11:00 p.m. The Café will be closed Saturdays and Sundays.
Yes, but at the same reduced capacity as in the fall. Move-in guidance is based on the CDC guidelines and the recommendations put out by the state of New Jersey. Students are encouraged to pack lightly upon their return to campus.
In addition, resident students will need to take a PCR test and present negative lab results to the Office of Health Services prior to check-in. Tests must be taken within five days before check-in.
Students who tested positive at any time during 2020 will not need to present a negative test to check in.
- However, they will need to submit the lab results showing that they tested positive.
- The Office of Health Services has lab results from any student who tested on campus. Any student who tested positive off campus needs to contact the lab where they were tested to get a copy of their results. That documentation can be submitted to the Office of Health Services anytime before returning to the residence halls—the earlier, the better.
- These students will only need to test again if they are exhibiting COVID-related symptoms.
Athletes returning early for practice (namely basketball and track & field) will need to present a negative PCR test to the Department of Athletics prior to check-in since those student-athletes will return during a period when the Office of Health Services will be closed.
GCU is taking every precaution outlined by the CDC. Students will be required to wear face coverings in the residence halls when not in their assigned room, undergo frequent medical screenings and temperature checks, and have access to personal protective equipment and thermometers through the Office of Residence Life. Additionally, residence hall common areas will undergo rigorous cleaning multiple times a day to ensure student safety.
See also the testing requirements for resident students in the question above.
All students coming from out of state must self-quarantine for 10 days.
There will be no overnight guests allowed. Residents may have one daytime guest in their room at a time if the guest is another GCU student (resident or commuter) and should practice social distancing during the visit. Non-student guests will be limited to brief exchanges relating to pick-up and drop-off only and will not be allowed to stay in the residence hall.
Should the state deem that colleges/universities need to further de-densify their residence halls, students who can travel home will be instructed to do so. Students with international/out-of-state addresses, students who have GCU listed as a primary residence, and/or students who are not able to complete academic work remotely will be prioritized to remain on campus.
The student should first call the Office of Health Services and undergo a screening over the phone. The health services team will then inform the student of next steps. If a student needs to self-isolate/quarantine and can travel home, he or she is encouraged to do so. If a student is not able to travel home, quarantine space is available on campus and the student will coordinate with the Office of Residence Life to safely enter and remain in the space during this time.